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Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.Some telephone service lines may have longer wait times. Telephone service wait times can average 4 minutes.Court approval letter or our IRS Form 56, Notice Concerning Fiduciary Relationship (for estate executors).Third parties calling for a deceased taxpayer Preparer tax identification number or personal identification number.Valid Form 8821, Tax Information Authorization or Form 2848, Power of Attorney and Declaration of Representative.

Verbal or written authorization to discuss the account.

Filing status – single, head of household, married filing joint, or married filing separate.

Individual Taxpayer Identification Number (ITIN) for taxpayers without a Social Security number.

Social Security numbers (SSN) and birth dates.

Our representatives must verify your identity before discussing your personal information. Telephone assistors can help with many topics but see the list of topics our assistors can’t address.

Are your Social Security benefits taxable?.

Are your unemployment benefits taxable?.

Use our Interactive Tax Assistant to answer your tax-related questions, such as: Get the latest information on IRS operations and services.

Do not file a second tax return or call the IRS. We’re processing all mail in the order we receive it. It’s taking us longer to process mailed documents including paper tax returns. To get your AGI quickly, order a tax transcript online or access your Online Account. Note: You can’t get your AGI over the phone. Sign your e-filed return with your adjusted gross income (AGI).E-file options for individual taxpayers.Individual Taxpayer Identification Number (ITIN)įile an accurate return and use e-file and direct deposit to avoid delays.